Customer Service

Here you will find the most important questions
and uncomplicated answered

Customer Service

Hier findest du die Fragen schnell und unkompliziert beantwortet

  •  Einkäufe bei Angeboten und Abwicklung
  •  Fragen zu Zahlungen und Daten Änderungen



At the following URL you can log in to your payment account with your purchase data, i.e. your e-mail address and your membership key, and receive all information about your transactions.

Click here to go to the payment provider and your payment details

Since security is very important to us, the purchase is processed via a secure connection. 
Your data will be protected from third-party access, will not be disclosed to third parties and is subject to data protection.
Each transaction takes place in the form of SSL encrypted data transmission and is thus secured against fraudulent transactions.
Millions of customers have been using our systems for over 20 years with the highest level of security procedures we have created for this purpose.

Don't worry, your debit remains completely open for what exactly this debit was made. The debit is made with 
a neutral debit text. For discretion the name of the offer itself is not mentioned..

Our purchase form contains all the important information you need to complete your purchase. There you will find the rate overview, the terms and conditions with the corresponding cancellation options and much more.

If you still have questions, send us your request and we will take care of it.

​The difference is whether you buy Coins or a paid Premium Membership.

A coin purchase is a single purchase. Since it is not a subscription membership (recurring membership fees), no cancellation is required. There are only fees if you buy coins on the offer yourself.

A paid premium membership is concluded for an indefinite period. If you do not want to use the offer anymore, a cancellation is necessary. You can find more information about this under "How can I cancel my membership?

You can make a change to your credit card or bank information online. 

At the following URL: after login a link to change your payment data.

Alternatively, if you need help, please send us your request and the following data:

  • Name
  • Offer name
  • Username
  • E-Mail-Address

Afterwards, a link will be sent to your e-mail address, which you can use to make the change yourself.

You have a debit from Digitalpayment and don't know what it's for anymore?

Debit bank account

Under the corresponding link on your account statement e.g. you can view the mandate. Please note here that you call up the entire link, which is shown in the debit text.

Debit credit card
Just send us a request with the following data so we can help you:
- Name
- Your address
- debit text
- credit card details

We recommend that you do not make a chargeback until the debit has been clarified, otherwise you will incur unnecessary additional costs!

You can find a list of the cleared amounts under:

Regarding the outstanding receivables, an e-mail has already been sent to your registered e-mail address. This contains the necessary information, such as bank details and the reason for payment. 

Alternatively, you can also settle the claim via PayPal - you will also find the information in the same e-mail.
When you see the notice about the open receivables in your profile, you can click the button to display the different payment methods for settlement.

You can also find a list of open receivables under:

It does not matter whether you use this membership or not, since the service is or has been made available to you. You can compare this with a magazine subscription, here you are also free whether you read the magazine or not.

Membership fees will be charged in the selected billing interval until you cancel.

You can cancel your paid Premium Membership via your profile/membership account directly online on the corresponding form in the members area. You can find the form in your membership settings. For the cancellation you only need your Membership-Key. After successful cancellation you will get a confirmation sent to your e-mail address..

We recommend that you contact the collection agency directly to discuss the matter. Do not ignore this letter under any circumstances.

Cancellation by phone or e-mail is unfortunately not possible. You can cancel your membership via your profile/membership account directly online on the appropriate form in the member area. You can find the form in your membership settings. To cancel your membership you only need your membership key. Alternatively, you can also send a fax or letter to the provider of the site.

​If you don't have your Membership-Key anymore, you can request it again at any time in written form (by fax or letter to the site provider)!

As a paid premium user you can also request the membership key again here:

If you are a free user, you will receive the membership key again when you request your login data under "Forgot password"..

Online cancellation
You can cancel your paid Premium Membership via your profile/membership account directly online on the corresponding form in the members area. You can find the form in your membership settings. To cancel your membership you only need your Membership-Key. Or send your cancellation by fax or letter to the provider.

Cancellation by fax or letter to the provider

If you want to cancel your membership by fax or letter, please send us your membership data (if known). You can find the contact details of the provider in the imprint of the site. Please enter the following data for the cancellation:

  • Name
  • Address
  • Date of birth
  • Offer (Webseite)
  • Username
  • Membership-Key
  • IBAN/credit card data​
  • E-Mail-Address
  • IBAN/Kreditkartendaten

After successful cancellation you will receive a confirmation to your e-mail address.


Law & Privacy

We process your data exclusively on the basis of legal regulations (EUDATAP, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.
You agree that the data, namely: personal data (name, IP, date of birth, title, academic degree, language, ...), personal characteristics (gender, preferences, ...), address data (address, zip code, telephone number, e-mail address, fax number, ...), payment data (account information, credit card data, ...), transaction data (bookings, cancellations, ...), receivables (outstanding receivables, payment status, ...), product data (offer, price, tariff, product, ...), communication data (e-mails, letters, faxes, ...), order data (contact person, client, date, time, ...), tracking data (Google Analytics, browser type, version and -number, operating system, ...) and all data disclosed by you in the course of the business relationship for the purposes of contract fulfillment and support as well as for own advertising purposes, for example for sending offers, advertising leaflets and newsletters (in paper and electronic form) become supported by automation, determined, stored and processed.

The data processing takes place on the basis of the legal regulations of § 96 Abs. 3 TKG as well as of Art. 6 Abs 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) and / or f (legitimate interest) of the EUDATAP. Our concern in the sense of the EUDATAP (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized.

We take all state-of-the-art and commercially reasonable measures to protect the customer information stored by us (e.g., SSL-encrypted login mask). However, we are not liable if third parties unlawfully bring these data into their power of disposition and continue to use them.

A transfer of data to third parties does not take place, except the transmission of the payment data to the processing bank / payment service provider for the purpose of debiting the purchase price as well as to our tax advisor to fulfill our tax obligations.
In addition, there will be a transfer of data to third parties within the framework of the services to be provided to technical service providers (hosting providers, technical infrastructure, e-mailing, etc.) as well as the exercise of the contractually guaranteed rights and obligations (account creation with the corresponding provider ...).
You revocably agree at any time, that the data provided to verify your creditworthiness and creditworthiness before conclusion of the contract at the credit rating databases of SCHUFA Holding AG, creditPass ® telego! Risko Management, Deltavista GmbH, Schimmelpfeng Creditmanagement GmbH, Wirtschaftsauskunftei Wisur GmbH and / or to the Kreditschutzverband 1870 may be transmitted.
In addition, a disclosure of the listed data takes place in case of default or for other legal reasons (disputes of a contractual relationship, allegation of an unlawful act by third parties) to a collection agency and / or a lawyer and / or the competent court for judicial assertion of claims. Furthermore, the data is given in the case of the allegation of illegal acts to the appropriate investigative authorities (police, prosecutor, court)..

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit. If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you disable cookies, the functionality of our website may be limited.
This website uses Google Analytics, a web analytics service provided by Google, Inc..

This website uses Google Analytics, a web analytics service provided by Google, Inc. ( Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. 

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

In the case of a contract, all data from the contractual relationship until the end of the tax retention period (currently at least 7 years) is stored.
For the assertion and / or defense of claims from / to / by the contractual relationship, the retention period - for legitimate interest - may be up to 30 years.​

You can send a request regarding the General Data Protection Regulation to the following e-mail address:
If you contact us by form on the website or by e-mail, the data you provide will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We do not pass on this data without your consent.

You can update the payment data from the time of purchase via the customer account:
For changes to your personal data, please contact the following e-mail address:

If you wish to obtain information about your data, you can send your request to the following e-mail address:
The postal address of the site provider can be found in the imprint of the offer page.

By announcing your personal data on the offer you agree to the transfer, storage and processing of your data in Austria and Ireland.

Your question was not there?

Then write us an e-mail and we will gladly help you further.